Frequently Asked Questions

Have a question? We're here to help. Below you'll find answers to the questions we receive most often about ordering, shipping, returns, sizing, and more.

If you can't find the answer you're looking for, please visit our Contact Us page and we'll be happy to assist you.

Orders

Can I change or cancel my order?

We begin processing orders shortly after they are placed. If you need to make changes or cancel your order, please contact us as soon as possible through our Contact Us page. While we'll do our best to help, changes cannot be guaranteed once production has started.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear.

I entered the wrong shipping address. What should I do?

Please contact us immediately if you've entered an incorrect address. If your order has not yet entered production or shipped, we'll do our best to update it.

Shipping

Where do you ship?

VelQono ships to many countries worldwide. Shipping availability and delivery times vary depending on your location.

How long does shipping take?

Orders typically require several business days for production before shipping. Delivery times depend on your destination and shipping method selected during checkout.

Why is my order taking longer than expected?

Occasionally, production delays, carrier delays, customs processing, or peak shopping periods may affect delivery times. We appreciate your patience and will always work to keep you informed.

Returns & Refunds

What is your return policy?

Because many of our products are made to order, we generally do not accept returns for incorrect size selection, change of mind, or buyer's remorse.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

My item arrived damaged. What should I do?

Please contact us through our Contact Us page within 30 days and include clear photos of the issue. We'll review your claim and work toward an appropriate solution.

Do I need to return damaged products?

In many cases, no return is required. We'll provide instructions after reviewing your claim.

Products

How do I choose the correct size?

Please refer to the size guide available on each product page before placing your order.

Will the colors look exactly the same?

We make every effort to display product colors accurately. However, colors may vary slightly due to different monitor and mobile device settings.

Are your products made to order?

Many VelQono products are produced after your order is placed. This approach helps reduce unnecessary waste while ensuring every item is created specifically for you.

Payments

Which payment methods do you accept?

We accept a variety of secure payment methods, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment options available at checkout.

Is checkout secure?

Yes. Every transaction is processed using secure encrypted payment technology to help protect your personal and payment information.

General

How can I contact VelQono?

The easiest way to reach us is through our Contact Us page. We'll respond as quickly as possible.

Do you offer discount codes?

From time to time, we offer exclusive promotions and special offers. Join our newsletter to be the first to know.

Where can I read your store policies?

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms & Conditions, Cookie Policy, Accessibility Statement, and other important information in the footer of our website.

Still have questions?

We're always happy to help. Visit our Contact Us page, and our team will get back to you as soon as possible.