Return & Refund Policy

Last updated: July 2026

At VelQono, we want you to shop with confidence. Every product is crafted specifically for you after your order is placed, allowing us to reduce waste and create products on demand.

Because each item is made to order, our return policy differs from traditional retail stores. Please read the information below before placing your order.

Returns

Since every VelQono product is made specifically for you, we do not accept returns or exchanges due to:

  • Ordering the wrong size
  • Ordering the wrong color
  • Changing your mind
  • Personal preference
  • Buyer’s remorse

We recommend reviewing product descriptions, size guides, and color options carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged during production or shipping
  • Defective
  • Printed incorrectly
  • Different from what you ordered

please contact us within 30 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

After reviewing your claim, we'll arrange an appropriate solution, which may include:

  • A free replacement
  • A refund
  • Another suitable resolution depending on the situation

In most cases, you won't need to return the damaged item.

Size & Fit

Please use the sizing information provided on each product page before placing your order.

As every item is produced on demand, we cannot offer refunds or exchanges for products ordered in the wrong size.

If you're unsure which size to choose before placing your order, please visit our Contact Us page. Our team will be happy to help you choose the right fit.

Order Changes & Cancellations

Because production begins shortly after an order is placed, we cannot guarantee changes or cancellations once processing has started.

If you need to update your order, please contact us as soon as possible after purchase. We'll do our best to assist if production has not yet begun.

Lost Packages

If your package appears to be lost during transit, please contact us.

We'll work with our fulfillment partners and shipping carrier to investigate the shipment and determine the best resolution.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing checkout.

VelQono cannot be responsible for orders delivered to an incorrect address provided during checkout.

If you notice an error immediately after placing your order, contact us as soon as possible. If production has not yet started, we'll do our best to update your shipping information.

Refund Processing

If your refund request is approved, your refund will be issued to your original payment method.

Depending on your payment provider, refunds may take several business days to appear in your account.

Color & Print Variations

We make every effort to display product colors and designs as accurately as possible.

However, slight variations may occur due to:

  • Screen brightness and monitor settings
  • Lighting in product photography
  • The printing process
  • Minor production tolerances

These small differences are considered normal and are not regarded as manufacturing defects.

Need Assistance?

We're here to help you with what you ask. Please, use the Contact Us page in the menu and explain to us about your concern.


Thank you for choosing VelQono.

We appreciate your trust and look forward to creating products you'll enjoy for years to come.